Thesystem completely crashed.How can I do a factory reset.

Simone1
Simone1 Member Posts: 1 New User

I sure hope someone can help. I thiink I need to do a factory reset. But system just goes to the black and white screen and won't even let me use "Safe Mode" any more. Help?  So I haven't been able to use my laptop in anyway. Thank you!

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

Answers