The charity I help has a 28month old Acer P1303W projector which now projects white dots onto the screen. Anywhere where we commonly projected black (such as the boundaries around the outside of the welcome screen) now has many white dots. Its as if the projector remembers areas which often project black and something has burnt out and now projects a white pixel.
I believe this is the DMD chip which is an expensive component deep inside the projector - probably not a DIY replacement, even if I can buy the part.
I have read that in some parts of the world the DMD chip has a 5 year warranty
Acer has listened and didnt argue when I reminded them of the 5 year DMD chip warranty and issued a reference number so that UPS will collect the projector and send it in to them for repair - Does anybody have experience of Acer's UK treatment of warranty claims on DMD chips?
The P1303W is the second Acer projector I bought, both of them started to produce dead pixels. In a few days the entire screen was filled with dead pixels. I am hesitating about buying another Acer. Can you let me know if you could get yours repaired?
Yes, I too would like to know how to talk to someone in Acer support that coupld help with this problem. I've got 4 H5360 projectors that are showing DMD problems and can't find anyone at Acer who will even talk to me about projectors: 1-855-500-1047 (Answers by Acer) doesn't support projectors 1-866-695-2237 (a number I got by calling the general Acer of America number) also does not support projectors The Live Chat LogMeIn program connected once but timed out waiting for a response - it hasn't connected again since then. Does anyone know if an Acer representative monitors these boards? Any help is appreciated!
Member RevoMaxx is quickly moving up the ranks of Acer Community. He joined us in September and is already making a difference. It's great to see new members like him make a difference only after a few months. Thanks RevoMaxx!