How can you remove the XB270HU from its stand? I need to remove the panel to pack it up for exchange

downslayer
downslayer Member Posts: 1 New User
edited February 14 in 2018 Archives

The stand seems thoroughly attached to the back of the panel and I need to take it off. How do I remove it without damaging the panel? My panel is defective, it has an object trapped between the layers and it occasionally turns itself off for a second and then back on in the middle of using it, so I am exchanging it with the retailer that I got it from.

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi downslayer,

     

    Sorry that you're having to do the return, but I also had trouble with this type of stand the first time I ran across it. There is a button right below where the stand connects to the monitor. You have to press that button and it comes right off. I'm including a pictures, hopefully it helps.

     

    http://imgur.com/MFD7QfF


    Cory

     

     

  • Gunhed
    Gunhed Member Posts: 1 New User
    Acer-Cory said:

    Hi downslayer,

     

    Sorry that you're having to do the return, but I also had trouble with this type of stand the first time I ran across it. There is a button right below where the stand connects to the monitor. You have to press that button and it comes right off. I'm including a pictures, hopefully it helps.

     

    http://imgur.com/MFD7QfF


    Cory

     

     

    This helped me as well with a newer model. Couldn't find any info about this button in the manual.
    Thanks a lot!