Predator Helios 300 Missing HDD caddy and SATA cable

ChristopheXIE
ChristopheXIE Member Posts: 1 New User
edited March 2023 in 2017 Archives

I just bought a Predator Helios 300 (G3-571-77QK) and a secondary hard drive from Amazon, but to my surprise when I opened the computer there was neither a HDD caddy, nor a SATA cable to connect the hard drive to. 

I'm in France, what should i do to get the HDD caddy and SATA cable ?

Answers

  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon

    Welcome Christophe! You can find the part number at the bottom of this post as well as other relevant information: http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hi,

     

    If your location is in another region than US or Canada, would need to contact your local technical support to inquire about ordering these parts in your country. If an physical address in the US or Canada can be provided, we will ship the parts to that address and they would then be responsible for mailing the parts to your current location, at your expense. 

     

    Note: Unfortunately we do not deliver packages to freight forwarder's addresses.

     

    We apologize for any inconveniences this may cause.

    Acer-Manny  

  • oscarl
    oscarl Member Posts: 1 New User
    how do i order a cable and cradle for my helios 300