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G9-593-72DZ Intel Rapid Storage Technology removed my D drive

G9-593-72DZ Intel Rapid Storage Technology removed my D drive

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G9-593-72DZ Intel Rapid Storage Technology removed my D drive

Intel Rapid Storage Technology removed my D drive and turned it into this useless 'recovery volume'

rv.png

 

Now my internal HDD and everything I had in it is completely gone, I can't see it from the file explorer nor the Disk Management application. It's just not there and I've lost access to it entirely.

dm.png

 

After browsing on this issue it seems quite a few topics have been made about this problem in the past. I downloaded GParted and Disk Imager but I haven't dared to do anything yet out of sheer bewilderment. I don't know if there's an initial thread or where the initial solution to this problem starts, or how the solutions on the other threads apply to me (I don't understand the technical terms about 'RAID1' and 'AHCI').

 

I desperately need help starting from the beginning to explain how this problem can be solved. At this point I'm not even concerned about my files in there, I just want my drive back.

 

Thanks for reading this post and taking time to help a layman like me.

1 ACCEPTED SOLUTION

Accepted Solutions
ACE Trailblazer

Re: G9-593-72DZ Intel Rapid Storage Technology removed my D drive

just follow the part in bold.

 

Symptoms
User can't delete RAID array, RAID option greyed on BIOS.
 
Diagnosis
User can create the RAID array via "Intel Rapid Storage Technology UI" (iRST) on Windows but can't delete RAID by "iRST" and RAID is the only option on BIOS (AHCI option is missing).
 
Before deleting the RAID array
Always remember to do the windows recovery media before running the RAID tool to delete the array.
With the help of the Acer Care Center (pre-installed on your system), you can create the windows recovery media on an USB stick, so you can reinstall it later.
In the AcerCare Center, click Recovery Management -> Getting Started, and then follow the instructions.
http://acer.custhelp.com/app/answers/detail/a_id/38147
 
You can also perform a backup of your actual windows installation, so using the windows recovery media, you can reload your OS at the time of the backup.
Press Windows logo key and type "backup"
click on "Backup and restore" and then follow on screen instructions.
http://acer.custhelp.com/app/answers/detail/a_id/37461
 
Solution
First of all, check the Volume name of your array on "iRST".
Press windows logo key and type "intel"
click on "Intel Rapid Storage Technology"
click on "Yes" if prompted
check on the right side, under "Storage System View", that "Volume_0000" or "OEMRAID0" is the name of the array.
 
if Type description is:
RAID 1 or Recovery - no data will be lost
RAID 0  - all your data will be lost - you will need to re-install Windows
 
Download the RAID tool
ftp://ftp.acer-euro.com/Notebook/Predator/GX-792/RAID_Tool.zip
 
Right click the downloaded RAID_Tool.zip file  
click on "Extract all"
Click on "Browse..." 
Click on "Computer"
Click on "C:" (normally it's labeled "Acer (C: )
Click on "Ok"
Click on "Extract"
 
Now click on the Windows logo at the bottom left of your screen
Click on the Power icon
Press Shift key and click on "Restart"
On the next screen click on "Troubleshooting"
On the next screen click on "Advanced settings"
On the next screen click on "Command Prompt"
Select your account and type your password (if any)
 
At Command prompt 
type C:
type CD Raid_tool
type delete
 
Once successfully deleted, press Enter and then reboot your PC.
The RAID array will be deleted.

If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution", the post that solved your problem.
I'm not an Acer employee, i'm unemployed.
3 REPLIES
ACE Trailblazer

Re: G9-593-72DZ Intel Rapid Storage Technology removed my D drive

just follow the part in bold.

 

Symptoms
User can't delete RAID array, RAID option greyed on BIOS.
 
Diagnosis
User can create the RAID array via "Intel Rapid Storage Technology UI" (iRST) on Windows but can't delete RAID by "iRST" and RAID is the only option on BIOS (AHCI option is missing).
 
Before deleting the RAID array
Always remember to do the windows recovery media before running the RAID tool to delete the array.
With the help of the Acer Care Center (pre-installed on your system), you can create the windows recovery media on an USB stick, so you can reinstall it later.
In the AcerCare Center, click Recovery Management -> Getting Started, and then follow the instructions.
http://acer.custhelp.com/app/answers/detail/a_id/38147
 
You can also perform a backup of your actual windows installation, so using the windows recovery media, you can reload your OS at the time of the backup.
Press Windows logo key and type "backup"
click on "Backup and restore" and then follow on screen instructions.
http://acer.custhelp.com/app/answers/detail/a_id/37461
 
Solution
First of all, check the Volume name of your array on "iRST".
Press windows logo key and type "intel"
click on "Intel Rapid Storage Technology"
click on "Yes" if prompted
check on the right side, under "Storage System View", that "Volume_0000" or "OEMRAID0" is the name of the array.
 
if Type description is:
RAID 1 or Recovery - no data will be lost
RAID 0  - all your data will be lost - you will need to re-install Windows
 
Download the RAID tool
ftp://ftp.acer-euro.com/Notebook/Predator/GX-792/RAID_Tool.zip
 
Right click the downloaded RAID_Tool.zip file  
click on "Extract all"
Click on "Browse..." 
Click on "Computer"
Click on "C:" (normally it's labeled "Acer (C: )
Click on "Ok"
Click on "Extract"
 
Now click on the Windows logo at the bottom left of your screen
Click on the Power icon
Press Shift key and click on "Restart"
On the next screen click on "Troubleshooting"
On the next screen click on "Advanced settings"
On the next screen click on "Command Prompt"
Select your account and type your password (if any)
 
At Command prompt 
type C:
type CD Raid_tool
type delete
 
Once successfully deleted, press Enter and then reboot your PC.
The RAID array will be deleted.

If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution", the post that solved your problem.
I'm not an Acer employee, i'm unemployed.
New User

Re: G9-593-72DZ Intel Rapid Storage Technology removed my D drive

Went to the store today to pick up a fresh usb stick for a recovery drive

Fingers crossed hope all goes well

New User

Re: G9-593-72DZ Intel Rapid Storage Technology removed my D drive

THANK YOU!!

 

After I followed these instructions step by step IRST now looks like this:

disk.png

 

Then I was able to use Disk Management to activate the drive and reassign it the letter D, its become usable again

Thank you sir

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