Acer Predator G3-710 Black Screen

ConnorDuds
ConnorDuds Member Posts: 1 New User
edited March 2023 in 2017 Archives
I have the Predator G3-710 and have been using it for a few months now. Computer has been working great and the gaming is awesome but just today I booted up the tower, typed in my pin, which then brought me to a black screen with only the mouse icon. I can still access task manager and everything but nothing is running and I can't seem to get off the black screen. I have tried to reboot several times and disconnected the power source but the problem persists. If someone could please help it'd be greatly appreciated!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.