What I have found out if you cannot find a recovery disk it's that the company scrapped the recovery because your computer is obsolete in their eyes and will give you a number to a 3rd party company that may have a recovery disk for you. I found mine on Amazon and it was cheaper then Ebay. Hope that helps. Forgot to mention the 3rd party they suggest is expensive and it took me 10 times to call them to call me back and the email support that coma is jus r as slow