V5-561-6869 does not power on

TKC
TKC Member Posts: 1 New User

I have same problem occuring time to time.

It is a laptop V5-561-6869 with Intel I5 chip. I tried the remedies as described above and hit various keys and closed and open the lid and sometimes it works. Sometimes I give up and it may start normally. I BELIEVE IT COULD BE THE FAULTY SWITCH OR THE MOTHERBOARD. Please provide any comments you have.   

 

I BOUGHT THIS COMPUTER ON APRIL 15, 2015 FROM OFFICE MAX STORE IN HOUSTON AND HAVE ALL RECEIPT AND REGISTERED IT IN MAY AND ACTIVATED IT. 

 

WHENEVER I CALLED ACER SUPPORT LAST MONTH THEY INDICATE THE WARRANTY EXPIRED IN FEBRUARY 2015 AND I ANNOT TALK WITH ANY LIVE PERSON AND CALL GETS TRANFERRED TO REPAIRS SHOP. FOR WARRANTY PROBLEM THEY ONLY RECOMMEND TO CONTACT ACER SUPPORT 1 866 695 2237 or CHAT. BUT ISTEAD MY NUMEROUS EFFORTS IT NOTHING WORKED. MY EFFORT TO SEND EMAIL TO ACER IS NOT WORKING AS IT IS NOT ACCEPING MY PURCHASE RECEIT COPY AS SAVED IN WORD IN MY COMPUTER. PLEASE ADVISE THE WAY TO COMMUNICATE WITH ACER.

 

TKC

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,019 Trailblazer

    Hello,

     

    First I would checked the warranty end date with the Acer system information page (Justin's info).

    France
  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    TKC,

     

    Could you send me a PM with your SNID or serial number so I can research this for you?

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    TKC,

     

    I see that you were able to send in a proof of purchase and we updated your warrany dates. I'll set up to have someone get in contact with you by phone.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    TKC,

     

    It looks like we were able to get in contact with you by phone to assist with your issue.