Notebooks & Netbooks

[VitaliyB]

So I hope that someone who is working at Acer reads this. Or someone who is technically advanced.

So I first noticed the issue with sensitivity. The mouse was really sensitive. I then noticed that the gestures don't work either. I cannot scroll using the mouse. So I went into great depths and tried to figure out the problem (but no solution).

So I performed these steps:

1. Changed the pointer speed to the fastest (I didn't like the slow pointer speed). The pointer was still pretty slow.
2. Decided to change the TouchPad specific drivers. I go to the ELAN tab under mouse settings. I look and see that the "Options" button is greyed out. I also noticed that it said "Standard PS/2 Mouse"
3. I decide to find the software to change the settings and located it in C:\Program Files\Elantech. I open ETDAniConf.exe and decide to do a test. I uncheck the right click and left click, and some other scroll settings. No avail.
4. Then I decide to uninstall and install the drivers. Did that. Nothing changed. Changing the tapping, button, scrolling options does nothing. The mouse settings still shows it as "Standard PS/2 Mouse" even though the tab says ELAN.
5. I decide to take a big step and just reinstall Windows 8 altogether using Acer Recovery. Reinstalled it, still facing the same issue. Still recognized as "Standard PS/2" mouse.
6. I try another way to attempt to fix the issue. I try to find the most up to date similar driver. I located on that was much newer (2013 version rather than 08.2012). Installed it, restarted computer. Still no avail. Still recognized as "Standard PS/2 Mouse".
7. I decided to go the last route before posting the issue here. I downloaded a copy of Windows 8 Pro from Microsoft website and transferred the ISO into the bootable flash drive. I split the hard drive into a clean partition (60GB) and installed fresh Windows 8 Pro on it, without all the Acer Drivers. Of couse I was missing the network drivers so I had to go on my Desktop to download the drivers online. I decide to first go and download the TouchPad drivers. Downloaded them, copied on a Flash Drive, ran them on the Acer laptop. Restarted computer. Still facing the issue.

So here I am right now. I got the laptop for a good discount from my work (as a bonus of working there). It was a one time discount. As you noticed, I mentioned that it was recognizing it as "Standard PS/2 Mouse". That is the huge clue that tells me that the drivers are really buggy. The issue here is that the TouchPad drivers are not recognized like it is a TouchPad, but as a Mouse. A mouse that can only do right click, left click.

If anyone is facing this issue or knows how to resolve it, please help me out.

[Acer-Tommy]

There are a large number of "V5" models, but yours is not specified in your post.

I would suggest using the link right above the drivers listing, which says:

Need to know the hardware on your system to choose the right drivers?

This should ID the touchpad device for you and tell you exactly which driver to download.

The devices I'm seeing under Windows 8 all show "... Smart-Pad" so if the drivers do not work, you may be looking at a hardware issue.

[VitaliyB · Accepted solution]

So I worked with a Microsoft Tech Support, and apparently the issue is on the Acer's side. The recovery partition automatically installed the Elantech Drivers for the TouchPad and the downloads website showed only Elantech drivers. After a bit of research, we found Synaptics drivers from their official website and everything started working normally. Please please please, fix that issue. I am frightened by how many customers will face that issue.

[totias]

me too, same thing. and the synaptic druver didn't install either. HELP!

[krosenkrantz]

Dear VitaliyB,

I have the same problem, touchpad not working at all on my Aspire (slightly older model, AO722, running on Windows 7).  My hardware list shows an Elantech touchpad, working correctly as a PS/2 mouse, so I tried to download and install the Elantech driver from the Acer website.   Are you saying that downloading and installing the Synaptics driver from the Acer website solved your problem?

[dhiren28]

hi,

mine is aspire v5 431-P, i have the same problem..

middle portion of the touchpad is not reponding.

only the left and portion of touchpad is working.

i tried many options control panel > mouse settings 

but it did not work.

pls anyone can help me out..

thanks..

[Acer-Cory]

As I see this thread pick up, it appears that we have some different issues. If your issue is with a product other than a V5, please locate an appropriate thread or create a new thread in the correct section. I see VitalityB worked through his issue several months ago, but the 3 responses this week aren't providing enough detail to build on the fact that his computer was loading the wrong drivers, which we'll want to rectify if we can determine that there are consistent issues.

@totias - Please help by providing more information, what specific model do you have? Is your touchpad drivers also grey'd out?

@krosenkrantz - Please review some of our netbook threads to see if there are simliar issues or post in that section. The AO722 is a netbook manufactured some time before the V5s started rolling out, so I can't consider this the same issue.

@dhiren28 - I would start with the basics of downloading the most up to date driver, uninstalling the old and then install the new driver. If that doesn't work for you I'd recommend support. It's definitely an odd situation that only part of your touchpad does not work at all. These other issues revolve around the features of the touchpad working, not so much area's or sections failing to work.

Thanks,
Cory

[VitaliyB]

Hey dhiren28. I recommend trying out the touchpad drivers from Synaptics. Acer really screwed up with a lot of their laptops by installing Elantech drivers, which did nothing. Try installing Synaptics:
http://www.synaptics.com/resources/drivers

[VitaliyB]

Hey krosenkrantz, try installing Synaptics drivers from here: http://www.synaptics.com/resources/drivers

I really hope that Acer will take a note of this issue and fix it.

[Acer-Cory]

VitaliyB, Can you send me your Serial Number in a private message? I understand you have a V5, but I'm looking for specifically which V5 you have. I've check through many of our different models and I'm not seeing this issue and I can't really ask our HQ if there is an overwhelming issue without getting additional details first.

Also, we ship products with ELAN and Synaptic drivers, so if you have an ELAN touchpad, installing the synaptic drivers would not resolve your problem.