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MiaMiaPP
Envios: 3

Limited Ethernet connectivity acer V5 561P touch but normal wifi connectivity?

Anyone has similar issue?
Got this laptop brand new today. I've checked the router, cord, everything is fine when cord plugged into my other IDENTICAL laptop that I've had for a while.
Don't know why this new laptop just can't connect. Ethernet connection says limited but wifi is fine.
Thanks in advance.
ACE Pathfinder
IronFly
Envios: 2.451

Re: Limited Ethernet connectivity acer V5 561P touch but normal wifi connectivity?

let's try to update the LAN driver first:

http://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_Broadcom_15.6.0.10_W81x64_A.zip?aceri...

 

then check again if you have limited connection, if so....i suspect some IP conflict on DHCP server.


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
Regular Visitor
MiaMiaPP
Envios: 3

Re: Limited Ethernet connectivity acer V5 561P touch but normal wifi connectivity?

I've updated the drivers. It didn't fix the problem ... :smileysad:
Regular Visitor
MiaMiaPP
Envios: 3

Re: Limited Ethernet connectivity acer V5 561P touch but normal wifi connectivity?

Anyone can help me with this? :smileysad:
ACE Pathfinder
IronFly
Envios: 2.451

Re: Limited Ethernet connectivity acer V5 561P touch but normal wifi connectivity?

Do you disable the wifi when using LAN connection?

 

have you tried to reboot your router?

 

when connected with LAN cable, right click on the network icon near clock and date, select "open network and sharing", click on the blu "ethernet" label, on the next windows click on "details", check if gateway and DNS is the IP address of your router or compare to other device connected to the same router.


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:

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