12-05-2012 08:52 PM
Turn off your laptop. When you see the Acer screen, press Alt F10. This should take you to the recovery partition on the hard drive. From there, you can do a factory restore.
12-05-2012 08:56 PM
Without a specific model number or what operating system shipped on the unit, I can point you to our knowledge base and some articles we have available that directly address this topic.
Important Links: Global Support Pages | Knowledge Base Articles
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