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Contributing Member
Olofsz
Envios: 15

Re: Aspire e1 571 display issue dvd playback

I was thinking not of the case just to replace the harddrive.do you understand? If that could be the solution?someone could have manipulated the harddrive.i know this sounds illogicall.what do you think?also when i tried to chat on acer support page the serial number was invalid and i have tried to do this for a long time.
Acer Technician
Acer-Tommy
Envios: 6.351

Re: Aspire e1 571 display issue dvd playback

I have already suggested that you restore the system to factory defaults.  This would eliminate any software issue on the system.  You stated that you have done so.

 

We do not support or advise on HDD replacement.

 

If you have additional concerns with the system, please contact Acer Sweden as you have done previously.

Important Links: Global Support Pages | Knowledge Base Articles
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Contributing Member
Olofsz
Envios: 15

Re: Aspire e1 571 display issue dvd playback

Hello Tommy one more thing, when i connect the notebook to my tv everything is working properly when i play dvd.the colors are fine.
Acer Technician
Acer-Tommy
Envios: 6.351

Re: Aspire e1 571 display issue dvd playback

Colors are fine on the TV, but not on the internal display.

 

Please contact Acer Sweden for assistance with the display.

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Established Member
s3_bordz
Envios: 24

Re: Aspire e1 571 display issue dvd playback

try to update the player that you are using....

Contributing Member
Olofsz
Envios: 15

Re: Aspire e1 571 display issue dvd playback

Hello Tommy

 

I have now upgraded my bios to the latest version but there was the same error on my screen?

Acer in Sweden told me to upgrade the Bios and that should solve the problem. But the colors are wrong red is either pink or orange? I have also used radarsync to update all my drivers on the computer. I saw a webpage where I can buy and replace the screen myself.Can you help me?

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