Aspire V5 - 531 touchpad and keyboard not working

meiliquancheng
meiliquancheng Member Posts: 2 New User

I just bought a year ago, and just expried few days for the coverage. the touch pad and keyboard are not working. factory reinstall has been done. F2 can work, nothing else.

Answers

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Meili, you MIGHT be very lucky. Look at your F keys. See if one of them has a picture of a hand. If so, press the Fn key and that key at the same time.

  • meiliquancheng
    meiliquancheng Member Posts: 2 New User

    Thank you Vince. I tried to use Fn and F7. Unfortunately, it didn't work. I find it is OK to touch keyboard to wake it up when the laptop is sleeping . And i connect a usb keyboard, it is working well. It is really frustrated. any help? pls pls pls. tahnk you

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Meili, if you couldn't solve the problem with a factory install, it is probably a hardware problem. You can try a deep scan with your anti-virus program, but you probably have to take it to a computer shop.

  • emain
    emain Member Posts: 1 New User

    I have the exact same issue.  This laptop has a hardware problem that needs to be fixed.

     

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