Notebooks & Netbooks

[monique_apple]

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julienb wrote:
Oh really ? That's strange, i've been to the merchant who sold me the computer this morning to have it repaired, they took it and refunded me without asking for refund.
After that, i talked to a salesman, he told me that acer said to stop selling this laptop even if they had still stock, so already sold computers would certainly be recalled.
Corrected computers will certainly be soon available, but he don't know when !
I'll tell you if i have news about this :-)

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wow joulienb, what country is it ?

[julienb]

France, at Boulanger, a big electronics seller.

[monique_apple]

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julienb wrote:
France, at Boulanger, a big electronics seller.

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Thanks, also bought at big seller but in PL no chance to give it back just like that - must go through ACER service

[zanzibar]

I have also had this problem. Very irritating, the mouse freezed for several minutes a couple of times every hour. But, it hasnt happened at all today. 

The problem will probably reoccur soon..

[sauying]

Called Acer Helpline, no such 'Recall' activity...

sad..

this is DESIGN FAILURE ..

[zanzibar]

Anything new people? I contacted the store where I bought the laptop today, waiting for the answer. I don't even know if it's possible to fix the problem, maybe they will just send me another computer with similar specs or return the money.

[julienb]

Hi,
I've been to my reseller today, he told me that it still can't sell that model and nothing has been fixed for the moment.
Still waiting :-/

[Acer-Cory]

Hi everyone,

I've been asking a few questions internally regarding the issues brought up in this thread and while it seems that everyone has done some of or most of the troubleshooting steps to try and resolve or isolate the issue, I'd like to go over a few of them that may help.

• If the problem is just starting, attempt to restore the OS to a previous point where it wasn't an issue.
• Reinstall the driver by downloading from our website or using the method snowbanche provides here.
• Reloading the Operating System may be best method to ensure that software or settings aren't the issue.
• Trying an external mouse will help identify if there is an OS isuses (not necessarily a driver issue) and is a good step to see if it's the touchpad or the OS that is causing the issue.

If you've attempted most if not all of these steps and you are continuing to experience issues with the touchpad freezing, I would suggest contacting your local service team and looking at options to have the machine serviced.

Sorry I don't have a better answer but I hope this help provides some direction.

Cory

[Babybok]

Dear all and especially Acer-Cory,

I have been checking this forum for solutions as I too am experiencing the same problems with an Acer-Aspire V3-371-70VK. 

I have contacted Acer customer service about two days ago but so far, no reply yet (I am abroad and had to send an email because I cannot call the local service team). 

I have tried some of the suggestions in this thread and experienced some problems with it. First of all, Snowbanche's solution. Snowbanche writes that one should upload the BIOS to the latest version, uninstall the driver for the mouse and then restart the computer and that Windows will reinstall the driver. 

What happened for me was that after I installed the latest BIOS update, the computer automatically restarted which gave me no chance to uninstall the driver beforehand. I wasn't sure if uninstalling the driver afterwards and then restarting again would have the same affect so I passed up on that one. I also tried installing the driver that is provided on the Acer support page. This driver, as some others in this thread have already described, is not recognized by the HID mouse and does not seem to be suitable for it.

After the BIOS update, the mouse was great for a day or two before problems started to appear again... Then there's a solution I found on a different thread regarding the same problem: http://community.acer.com/t5/Ultra-Thin/Acer-V13-Touchpad-issue/td-p/289634/page/2 

In this post, a user named Evique reports that Acer told her to run Windows Update and also let the "unimportant" updates run. Evique does not report any problems since running Windows Update a few times and installing these lesser updates. I have tried the same and so far, the problem seems to be less severe than before but it does not seem to be entirely gone. I have updated precisely a day ago and I think I have experienced maybe two or three times of freezing since but not as many as before. Acer-Cory, what are your thoughts on this solution? 

Finally, I can report that so far I experience zero problems if I use an external mouse. 

Acer-Cory, although I have not heard back from the customer service I get the impression from your answer that this is a problem that is not yet fully understood at Acer. If it turns out to be a hardware issue, what is the way to move forward? 

I have noticed that some users have returned their laptops to their vendors, using something like a 30-day money-back guarentee. My vendor in the Netherlands has a similar guarentee but unfortunately, I am abroad and by the time I will return home it will be 4 days passed the 30 day guarantee. I am contemplating shipping the laptop back home in order

to be able to make use of this option, but I am not sure the costs will weigh up to the benefits and I'd rather keep the laptop if it can be fixed. 

After the 30 day guarentee, my vendor offers a repair service. It states specifically, however, that if I send it in for repair and it turns out to be a software issue, the costs are mine. But basically what I understand from your response is that it is not yet clear whether this is a software, firmware or hardware issue. So how can I make an informed decision about how to proceed? 

[zumtotal]

Could this fix for the V3-111 be worth trying on your machines?: http://community.acer.com/t5/Notebooks-Netbooks/TRACKPAD-FIX-Aspire-V3-111P/m-p/300670#U300670