Notebooks & Netbooks

[AlainSpiesser]

Hi, i'm facing a problem when trying to burn the factory image to a DVD- RW (verbatim) via Acer eRecovery.

The error message is : ACER Backup CD burning failed error=1014, this is the third time of try with no success

The laptop is a TravelMate 4060 with windows XP.

Thanks for answers and advices.

[philetus]

Try this. Disable your antivirus and then burn the cd.

[AlainSpiesser]

Thanks for the reply but same result.

[IronFly]

Have your tried with different brand and with non-rewritable supports?

[AlainSpiesser]

Yes I did I tried with Imation, Ricoh,Verbatim (CD and DVD RW), I think the problem is coming from the burner software associated with eRecovery (NTI old version) because when I want to blank a CD RW or DVD RW before burning it failed also.

[IronFly · Accepted solution]

let's try this:

ftp://ftp.support.acer-euro.com/notebook/travelmate_4060/vista/Applications/

download NTI upgrade patch, install and try to burn

[AlainSpiesser]

Finally it was the solution, problem was coming from the initial NTI burner prog. After applying the patch, the burning process with eRecovery ended correctly. Many thanks for you help by sharing this information. Have a nice day.

[IronFly]

Glad it worked!