Notebooks & Netbooks

[Cadenza]

After upgrading to Windows 8.1 x64 bit, my bluetooth is not detecting and cannot be detected by other devices (my mobile phone). In device manager, I have NO yellow triangles with exclamation marks, when I search automatically for updates, windows says everything is up to date (see picture below) so everything seems fine and running. Bluetooth is on but after searching does not find devices (even if the phone is also on bluetooth). Would somebody please help me? Many thanks.

[IronFly]

Windows key logo + R

type

services.msc

check if Bluetooth service is started and marked as automatic start.

[Cadenza]

Yes, it is Running - Automatic (Trigger Start).

[IronFly · Accepted solution]

Uninstall the BT adapter, right click it on the device manager and select uninstall.

then reboot and install this drivers from the Acer support:

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Atheros_10.0.0.263_W81x...

[Cadenza]

Thank you very very much! Just to make sure I'm not doing something wrong, after unzipping the file from your link, I've got 3 folders: 1)BT_DriverOnly, 2)Install CD and 3)Wifi_DriverOnly. Should I run the .exe file from the folder 1)BT_DriverOnly (btatherosInstall.exe)?

Also, when you say "Uninstall the BT adapter", you mean uninstall the first component (of the 3) that appears under Device Manager: Bluetooth USB Module (Driver Provider: Qualcomm Atheros Communications)??

Sorry for all the stupid questions but I'm worried about going wrong !

[IronFly]

You can use the BT_driver only.

But....you have an USB dongle?

[Cadenza]

Sorry, I'm not sure I understand the question (I'm not a native English speaker). If you mean memory stick, yes, I have a few. Presently, I connect to a wifi router at home, I don't use an adapter. I apologize if that's not what you asked !

[IronFly]

I mean if you have an external Bluetooth USB device.

[Cadenza]

Yes, for my wireless mouse and it is working fine.

[IronFly]

So, you had problems with the integrated BT module and you are using an USB BT dongle?

If so, you first need to detach your USB BT, then uninstall the BT module in the device manager, install the BT drivers you downloaded, reboot.

Then check if your integrated BT module is working.