ASPIRE V5-573G keyboard and touchpad dont respond after driver windows 8.1 driver installation

tomkous
tomkous Member Posts: 1 New User

Before 1 month i bought and Acer Aspire v5-573G, without OS and installed windows 8.1. I tried to update its drivers both automatically and manually by downloading them from the Acer portal. After the restart, the keyboard and touchpad stopped working. As a result i'm stuck on the account log on screen and can go no further. How can i resolve this problem? could i return to a restore point before windows start?

 

I assume that if it is a driver issue , the keyboard should be functional before windows boot.

Answers

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon

    Hi firned,

     

    I had problems regading OS loading slow. It is taking more time to load OS.  Once logon to the windows it was updated the bios. After that problem was solved. But in your case it is little bit different. Can you power off the laptop and fix external USB mose & keyboard. Then power on and check whether you can logon to the OS ? How ever if you able to logon to windows , update the bios. 

     

    Thanks

This discussion has been closed.