5742 trying to recover using ERecovery media not working

jrwms2 · Julho

Hard drive went bad purchased a new hard drive. Purchased Recovery media from Acer. Trying to recover unit. Starts out with System disc just fine then it will ask for Recovery disc 1, gets to 39% and just hangs I let the unit sit for 24 hrs ( started at 7am on 7/2/2014 and at 7AM 7/3/2013 still at the same spot. Hasn't asked for a 2nd disc yet. Any ideas would be greatly appreciated. Starting to wonder if the disc are bad.

Acer-Ryan · Julho

The media you purchased may need to be replaced as it should not hang. The only other thing that would cause that is a bad sector on the new hard drive. I would turn the computer off eject the media then try the recovery process again.

If the problem is still persisting, I would suggest getting replacement media and see if that resolves the issue. If not, then it may be the hard drive or another hardware issue with the computer.

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5742 trying to recover using ERecovery media not working

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