K272HUL soft keys not working

skylimey
skylimey Member Posts: 3 New User

Hi - My K272HUL only accepts on/off and the input source keys.  The others (OSD, vol etc) don't do anything other than bring up the quick access menu.  How do I get the other keys to work?  Thx.

Best Answer

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Download this user manual and see if the user controls help you

    User ManualAcerUser Manual11.7 MB2014/02/12Download
  • skylimey
    skylimey Member Posts: 3 New User

    Hi - thanks for the manual, but I've already read it.  Other than there being no index of the button numbers 7->2 and 1 in the doc,(Page EN-13) I can see the shortcut menu, but none of the buttons except Input (Button 3) and ON/OFF (Button 2) actually select a function.

     

    The OSD menu used to work, but now it doesn't.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    Answer ✓

    Try setting the refresh rate at 60 Hz if you can and try the menu.

  • skylimey
    skylimey Member Posts: 3 New User

    Hmm, ok, but how do I reset the refresh rate if I can't see the menus?  I'm trying to attach it to a macbook and that won't work until I can set HDMI to 1.1 from 1.2.  I guess I can attach it to a PC and try.

     

    Well - that actually worked.  The PC connection enabled the keys.  Still can't connect to the Macbook but it could be the hdmi Cable.