Acer B296CL only in Black and White

chicharo
chicharo Member Posts: 1 New User

I have a Dell Latitiude E6430 and a Lenovo Yoga 2 Pro.

When I hook either of them to the monitor (using different cables) I only get a black and white image on the Acer B296CL. On the laptop monitor I see color.

This happened once or twice with the Dell and never with the Lenovo but rebooting, reseating the cables seemed to fix it on the Dell. Now it happens with both laptops with different cables so I think its an intermittent issue internal to the monitor.

 

Anything I'm not thinking of ?

If not, I'll do a return.

 

Thanks!

 

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    It sounds like you have done everything that I would have suggested and you even went beyond with testing it on multiple units and cables. Since you are experiencing the same problem on two computers, then I believe you are on the right track and should contact technical support in your region.

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