aspire v3-571g usb 3.0 port not recognising anything

dec0yable
dec0yable Member Posts: 17 New User
edited March 2023 in 2014 Archives

Hey everybody,

 

So i put a new Windows 8 on my pc due too my old HDD dying --' and my recovery partition was corrupted so i had to clone the c:/ drive of a friend of mine with a similar laptop on my new sshd.

Untill now everything was working fine some double drivers but they posed no problems but i have 1 problem with my 1 usb 3.0 port, it won't recognise anything, when i put in my external hdd it fires up so i know the port is giving power but it doens't recognise the drive, same goes for my usb wireless mouse and usb drive.

I know its not the drives or mouse themselves because when i put them in one of my usb 2.0 ports they function without problem.

 

I have already tried uninstalling the drivers, restarting the computer, took out the battery for several minutes and so on.

 

Any ideas?

Thanks a lot

 

edtit: i also remarked that in the devices and printers there is a device called unknown USB device (port reset failed)

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + X
    click on Device manager

    if Yellow exclamation mark is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • dec0yable
    dec0yable Member Posts: 17 New User

    It says USB\RESET_FAILURE...

  • dec0yable
    dec0yable Member Posts: 17 New User

    Anyone an idea?