my all in one gateway XZ69671 has developed a shadow on a third of the right side of the screen a

sidvno1
sidvno1 Member Posts: 1 New User

my all in one gateway XZ69671 has developed a shadow on a third of the right side of the screen and everything in the shadow is blurred.  Please help.

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi

     

    A shadow on the screen could mean that the LCD panel may be at fault, or perhaps the cable that internally connects it to the motherboard could be at fault.

     

    If your model has an external monitor connection (like a VGA socket or HDMI out) then connect it to another monitor or your TV to confirm. If the screen is OK, then it is likely to be the panel or cable. If not, then it may be the graphics card at fault.

     

    Either way, I'm not aware of an easy fix - it would need an engineer to look at it to diagnose the problem.