Acer Aspire E1-731-4699 - 18% available (plugged in, not charging)

MissSwilson
MissSwilson Member Posts: 4 New User
edited March 2023 in 2017 Archives

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Hello. Yesterday I received my new Acer battery, and upon insertion, everything seemed to be working great until I inserted my charger. It states, "plugged in, not charging." Is my battery defective or have I skipped some steps?

 

Initially, I had a 6-cell Li-ion battery and upgraded to a "Acer Aspire E1-731-4699 (6600mAh / 71Wh) 10.8 Volt Li-ion Laptop Battery."

 

I cut my laptop off for about 4-6 hours so it could charge and it still says "18% available (plugged in, not charging)". I have an Acer Aspire E1-731-4699. The charge doesn't go up or down while my charger is inserted. Once I remove the charger, it goes down. Does anyone know what is wrong?

 

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