03-05-2014 01:38 PM
JUST GOT AN ACER ASPIRE M3420 AND EVERY TIME I CLICK ON MY WIFI AND TYPE IN MY PASSWORD, IT SAYS 'CAN'T CONNECT TO THIS NETWORK'. I HAVE TRIED TROUBLESHOOTING BUT NOTHING SEEMS TO WORK! NEED URGENT HELP PLEASE!!!
03-10-2014 03:49 PM
This error can occur due to two reasons; either by your Wi-Fi security type or incorrect IP configuration on your PC. Have you tried restarting your computer after this error and then attempt to reconnect?
I would suggest using the builtin Windows 8 Network Diagnostics tool. The following steps can help you find and use the tool:
If the Windows Network Diagnostics tool can’t fix your network error then, it may be possible that your Wi-Fi router has some problems. Resetting your Wi-FI router or restarting it may solve the issue.
05-09-2014 05:20 PM - last edited on 05-09-2014 05:57 PM by ElizabethS
Okay so I did the identify and repair steps. It came back to me with problem with wireless adaptor or access point, not fixed. And a network cable is not properly plugged in or may be broken, detected.
What I can't understand is that my iphone can connect to my home network but my laptop cannot. I have also had my laptop connected to other networks before but this one is new since I recently moved.
Please let me know what I can do to correct this problem.
[edited for privacy]
05-09-2014 05:44 PM
This can usualy be caused by IP problems or if your access point (your router) has multiple devices connected at once. I would recommend restarting your modem if you have not done so already. This is done by removing the routers power and ehternet cable for 30 seconds or more. Then plug everything back up and wait for the connection to establish. Then try connecint your notebook.
Another way to make sure you are not experiencing hardware problems, is try connecting to another network outside your house. This can be a local hotspot, such as Starbucks or Barnes and Nobles, or a friends wireless network. If the computer connects fine then its a problem with your router/configuration.
05-09-2014 06:09 PM
I will try taking my laptop to a hotspot but in the meantime do you know why the network doesn't give me the box to put the password? It just shows that is trying to connect then comes back with the can't connect to this network error. Thank you for your help.
05-09-2014 06:34 PM
That is because you entered it once and no longer asks for it. You can fix this by "forgetting" that network and then when you try to reconnect again it will allow for you to input your password.
Windows 7 steps to forget/delete a wireless network:
Windows 8 steps: