Desktops & All-In-Ones

[mlure]

I need recovery discs for Aspire T180 desktop with Vista Basic.  The owner either lost or didnt make her own discs and the software does not work. IF there was a recovery partition it no longer works. The website says "No RCD available for the entered Serial Number".  How can I recover this system?

This machine is older than my Acer, which I purchased in 2009 and I get the "No RCD available for the entered Serial Number" when my snid is entered as well.  I hope this is a mistake.  Please help.

[Phil-3]

Hi mlure and welcome!

You could start you search for the proper recovery disks at the Acer Store.  Check the eRecovery section.

Hope that helps.

[mlure · Accepted solution]

Sorry if I didnt make myself clear, but I already did that.  In fact I entered the snid for the machine I am working on PLUS I entered the snid for my own Acer desktop (4 years old) and get the "No RCD available for the entered Serial Number" statement. I entered both Serial Numbers as well, get the same thing.

So I decided to call Acer.  Was told the machine is older than 3 years so Acer does NOT OFFER RECOVERY DISCS FOR MACHINES OVER 3 YEARS OF AGE.  Can you believe that?  99% of the machines I work on are Vista and of those NOT a single owner made those recovery discs.  And on most the recovery partition (if there is one) doesnt work. I follow the instructions I find on-line here and cannot make it work.  (Most but not all I rememer one recovery partition that did work-Acer brand).

I work on computers because I enjoy it. And because of that friends ask me what to buy when they are ready. Often I recommend Acer.  I own two myself. But no more. I will not buy nor will I recommend them if the owners cannot even purchase the recovery discs from Acer. Basically Acer is saying there IS NO support beyond 3 years (aside from these forums).

I can, however, purchase recovery discs from ACER competition ANYtime.  One of the leading manufacturers GIVES them to you!  The other leading manufacturer sells them for a few dollars. 

Shame on ACER.  That is no way to treat your customers.