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Stellaluna
Posts: 2
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Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

Hey

I received my Acer Aspire XC605 yesterday in the mail and started using it today. I downloaded a bunch of updates and restarted the system after which I decided to update to 8.1 through the store. 

I restarted my computer again and now it won't boot; I get the Acer logo with the loading dots below it and then a black screen with just the mouse cursor (sometimes not even that). I've tried going to safe mode, but F8 (or any other commands suggested) won't work - I think that is due to the computer starting up too quickly for it to detect the command?

Is there something I could do to revert the changes or fix the issue (I didn't even make discs or something to revert the changes from and I don't know anyone with a working Windows 8) or should I have someone (Acer or an IT store) do a clean instal of Windows 8 (or some IT magic on it)? As the computer came with Windows 8 I don't have discs for installing it.

ACE Pioneer
finlux
Posts: 1,615

Re: Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

Hi Stellaluna

 

As you restart your PC, hold down ALT & continually tap F10 - this should take your PC into the eRecovery mode. It will then allow you to reinstall Windows 8 from your recovery partition.

 

As soon as you're back up & running, burn your recovery disks - you will need these if the hard drive ever fails!

 

And hold off of Windows 8.1, (at least for now).  Microsoft made some changes that means it is not compatible with all hardware.

 

Hope this helps!

Visitor
Stellaluna
Posts: 2

Re: Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

Thank you! I got my computer back up and I will not be touching 8.1 until they've fixed it properly :smileyhappy:

ACE Pioneer
finlux
Posts: 1,615

Re: Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

Great!

 

Glad you're now fixed :smileyhappy:

Visitor
kcjazzy
Posts: 1

Re: Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

You are a total life saver or at least Christmas holiday computer saver. Thanks for the tip. I was going crazy:smileywink:
ACE Pioneer
finlux
Posts: 1,615

Re: Acer Aspire XC605 Windows 8 to 8.1; Won't boot properly?

Glad to be of help! :smileyhappy:

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