c720p shuts off itself and does not power up again

raviballa
raviballa Member Posts: 3 New User

Hi,

I have been using C720P over 20months. It has been great but recently, it is not starting up. When I try the Chromebook Recovery Utility, it seems to run through it but when it comes back up, it stays for a second and shuts itself off. As I try to push the power button it completely fails to respond. Any suggestions?

Answers

  • billsey
    billsey ACE Posts: 31,663 Trailblazer

    Is there a chance it's a battery problem? Try with and without the charger connected.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • raviballa
    raviballa Member Posts: 3 New User
    I tried it both ways. It happens even when charger is connected. Also, I can see the LED light blue for brief time, each time I press the power button but nothing happens on the screen.
  • raviballa
    raviballa Member Posts: 3 New User

    I got the laptop fixed myself. Someone on Google+ community suggested that I take out the connectors to the battery, from the motherboard and reconnect. I opened the back cover of the laptop and did it. It worked. The laptop started working again. 

     

    I wish the Acer community was better than Google+ community.