Refurbished R11-cb5-132t won't turn on or off

lamia1
lamia1 Member Posts: 1 New User
edited November 2023 in 2018 Archives

A week after purchasing from Acer, my chromebook won't respond- blue light is on, it's fully charged, but the power button does nothing and the screen won't turn on.  Is this likely to be why it was a remanufactured unit to start with and likely to be an ongoing issue?  Any thoughts?  thanks.

Answers

  • billsey
    billsey ACE Posts: 31,454 Trailblazer

    If you haven't already, try a 30 second press of the power button then release, wait a bit and try to turn it on normally. The long press forces a power off, which helps with some too deep sleep modes.

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  • Bsimps3388
    Bsimps3388 Member Posts: 1 New User
    I am having the exact same issue! I’ve had it for less than a week and it won’t turn on. Tried charging the battery overnight, as well as the suggestion posted above. Not sure what do try anymore, but emailed support. Wondering what happened with yours?