Chromebook 14 shuts off randomly

Des
Des Member Posts: 1 New User

My Acer Chromebook 14 shuts off randomly while I am using it. I have to poweer it back on and enter my password to get back on. When I open the Chrome browser, it tells me it was turned off improperly. I don't know if this is a hardware or software issue. Any ideas?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    If the system just shuts off during use, this generally indicates a hardware issue that will require repair. If it happens often enough, try testing it on AC power then unplug and test via battery power. If it happens while on AC power, make sure the connection to the DC in jack is secure and not wobbly. If the system requires repair please contact Acer support from info posted at: http://www.acer.com/ac/en/US/content/service-contact.