Chromebook 13 CB5-311 turns Off

electrosound
electrosound Member Posts: 4 New User

anybody can help me, see subject, my 2 months new chromebook when battery is at 21% turn off suddenly without any notification.

 

this is really annoying.. 

 

thanks,

danilo

 

 

Best Answer

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
    Answer ✓

    Hi Danilo,

     

    The battery may just need to be recalibrated, we have steps to help with that here.

     

    http://acer.custhelp.com/app/answers/detail/a_id/2430

     

    Cory

     

     

  • electrosound
    electrosound Member Posts: 4 New User

    thanks a lot Cory for your quck answer.

    will do the calibrate procedure and i'll let you know.

    hopefully it will works then.

     

     

    d

  • electrosound
    electrosound Member Posts: 4 New User

    hi cory,

     

    i did the recalibrate precodure, i followed points 1 and 2 but at point 3 my chromebook turned off again, at same percentage, 21%.. without any warning message and suddenly.

     

    this is really a problem, and for a 2 months laptop is really weird.. what shall i do now?

     

     

    thanks,

    danilo

     

  • electrosound
    electrosound Member Posts: 4 New User
    hi cory, i did the recalibrate precodure, i followed points 1 and 2 but at point 3 my chromebook turned off again, at same percentage, 21%.. without any warning message and suddenly. this is really a problem, and for a 2 months laptop is really weird.. what shall i do now? thanks, danilo
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hey Danilo,

     

    I saw the post was marked as a solution, but I also see you had some trouble. Were you able to get it resolved?

     

    Cory