Acer Chromebook 15 C910-C37P 16-Inch Chromebook Display has stopped working

malcolMMcatee
malcolMMcatee Member Posts: 1 New User
edited March 2023 in 2017 Archives

I purchased the following computer on 12/12/2016

 

Acer Chromebook 15 C910-C37P 16-Inch Chromebook (1.5 GHz Intel Celeron 3205U Dual-core processor, 4GB memory, 32GB SSD, Chrome OS)

 

On 9/1/2017 my screen stopped working. I was told that my warranty had already expired. Purchasing new screen costs almost as much as the price of the Chromebook. I am very unhappy with this situation and the lack of service that your company has offered so far. I think you should replace this machine.

 

 

Answers

  • billsey
    billsey ACE Posts: 31,711 Trailblazer

    I thought they had a one year warranty, did you purchase yours used or refurbished?

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  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello malcolMMcatee,

     

    I'm sorry that you're having issues with your Chromebook screen and warranty.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny