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Established Member
Aussie
Envios: 20

Re: Connecdting A1-830 to Win7 computer


IronFly wrote:
The strane thing is that Aussie unit has a different HardwareIDs compared to hardwareIDs listed on Acer drivers.
I'm suspecting an hardware problem on his 830 usb controller.

Aussie have you already updated to 4.4.2?

Hi IronFly,

 

No, I have not. The developer of Moon Reader, the app I use most, warned of a potential problem with KitKat. So far this USB problem is the only one I have and I do not want to do a major OS upgrade right now. After all, it was just born and may not be stable. I'll wait for a while.

 

Actually when I called Acer right after I purchased the unit and asked about the 4.4.2 the guy said that it is not stable yet...

 

Cheers!

Established Member
Aussie
Envios: 20

Re: Connecdting A1-830 to Win7 computer

Me again,

 

I took the little thing to the retailer and they let me to connect to a Windows 8 PC (No Windows 7 anymore). Different PC, different OS, different cable and the same thing happened. W8 sees the device and Explorer displays half the folders. It may be then a hardware problem.

 

Back to Acer BSs... Will keep you posted.

 

Cheers!

ACE Pioneer
billsey
Envios: 1.212

Re: Connecdting A1-830 to Win7 computer

Please do keep us up to date. I'd love to find out what's causing it!

Established Member
Aussie
Envios: 20

Re: Connecdting A1-830 to Win7 computer

Hi again,

This morning I called Acer again, for the last time I hope, and after explaining the problem again and again, I said that I was going to take the unit back for replacement. They gave me a reference number and off I went to the retailer.

 

Officeworks just looked at the receipt, the number given by Acer and brought another brand new unit.

i took it home, unpacked, connected the USB cable and voilá! All drivers installed the first time excepting the Android drivers that I installed manually from the Device Manager using the drivers that I downloaded from Acer and they are correct after all. Windows could not find them anywhere.

 

This time Windows even detected the USB Composite Device and installed the driver correctly. A new entry in Device Manager appeared: Android Tablet/Android Composite ADB Interface.

 

Yes, the ADB wasn't appearing before and now it is.

 

Browsing the files, I could see every single folder from the external SD card, more than 500 folders, no problems, the first time.

 

I believe my problem has been solved replacing the unit but I will not play the trumpets just yet. I am through the process of putting everything that I had back in the unit. I had done an app backup making things easier. Updates are a pain. Will keep you posted if anything changes.

 

Definitely, the old unit has an issue with the USB related circuitry. Their problem now...

 

Cheers!

 

 

ACE Pathfinder
IronFly
Envios: 2.451

Re: Connecdting A1-830 to Win7 computer

[ Editado ]

Good to hear that you solved.


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
ACE Pioneer
billsey
Envios: 1.212

Re: Connecdting A1-830 to Win7 computer

Ah, good! It was a hardware faullt with the USB port then.

Established Member
Aussie
Envios: 20

Re: Connecdting A1-830 to Win7 computer

[ Editado ]

Ha!

 

Sorry guys but it has not been fixed, believe it or not!

 

Turned it on and connected it this morning to my PC and I can't see even the main folder eBooks anymore. I can see other folders in the sd external but not the one I created and could see yesterday for the first time. And yes, they are there. I can access them using the WiFi...

 

I give up! Thanks to all for the suggestions and assistance.

 

Cheers!

ACE Pathfinder
IronFly
Envios: 2.451

Re: Connecdting A1-830 to Win7 computer

Argh...it's a period of crazy things about technology. :smileysad:


If i was helpful, a KUDOS is appreciate and remember to mark "Accept as Solution" if you solved your problem.
I'm not an Acer employee. :smileyhappy:
Established Member
Aussie
Envios: 20

Re: Connecdting A1-830 to Win7 computer

I agree mate, but USB technology 2.0 has been established and reliable for years. Beats me why this particluar MB presents this bug. It looks like I am the only one suffering from it? Well, I do not need it really at this stage as long as I have the WiFi working...

 

By the way, how do you mark the messages "as solved" or "geve up"?

ACE Pioneer
billsey
Envios: 1.212

Re: Connecdting A1-830 to Win7 computer


Aussie wrote:

By the way, how do you mark the messages "as solved" or "geve up"?


We'll have to ask the moderators to add the 'I give up' button. :smileyhappy:

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