Update problem Acer Liquid Z520

jjjuly07
jjjuly07 Member Posts: 2 New User

My Acer Z520 keeps shutting down after about 15 minutes of playing games or just browsing and I'm not low on battery.I want to know if it's a battery problem or the phone it self.Can anybody help me?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    First thing to try is a factory reset, backup your personal data first:

     

    settings/backup&reset - factory data reset

     

    then check again if your phone shut down; if it still shutdown, probably there's an hardware issue.

    I'm not an Acer employee.