touchscreen feature not working

tamara74
tamara74 Member Posts: 2 New User

i just got a aspire z1 621 az1621ur22 and the day i got it and turned it on the touch feature dont work the driver is not on this system

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Look in Control Panel/ Programs and Features for Intel TXE and uninstall it, reboot and install this driver:

    TXEIntelIntel TXE Driver2.0.0.207337.5 MB2015/07/22Download
  • tamara74
    tamara74 Member Posts: 2 New User

    there is no intel txe option there is a few others but not the one you said to uninstall any other suggestions

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Yes, install the TXE driver, but that one is for Windows 10. If you have Windows 8.1, install this one

     

    TXEIntelIntel TXE Driver1.1.0.106434.4 MB2014/11/27Download
  • cplanthi
    cplanthi Member Posts: 1 New User

    I tried this and the driver will not complete the installation. "this platform is not supported" is the message. I have the same computer listed in the first post.