Aspire ZC-700G won't start to windows

sloanoverlock
sloanoverlock Member Posts: 2 New User
The day before yesterday, my computer was doing some updates and we lost power in the middle of it. It now will not go past the Acer screen before giving us a black screen. I have gone to boot options, tried to refresh, changed video resolution, hit f12 for the menu as well as the delete button for that menu. I'm not sure what else to try. Any information would be amazing!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:
    at boot press ALT+F10 this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

     

    once in Safe mode, go to Device manager, click on Display adapters, right click on your VGA and choose uninstall(tick to uninstall software too).

    reboot normally and check if black/blank screen is fixed.

    I'm not an Acer employee.
  • sloanoverlock
    sloanoverlock Member Posts: 2 New User
    Hi, Ironfly,
    It actually does the same thing in safe mode. Goes to the Acer startup and then black screen.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

     

    ok, so you can see the recovery settings?

    if so under Advanced options

    try Automatic repair

    or System restore and hope there's a previous restore point.

     

    or in the worst case:

     

    http://community.acer.com/t5/Knowledge-Base/Windows-10-Installation-Recovery-Media-Creation-and-Use/ta-p/394236

    I'm not an Acer employee.