Aspire Z3-715

idunno
idunno Member Posts: 3 New User
edited March 2023 in 2017 Archives

Bought this since dec 2016 and didnt used it frequently. There is a major flaw and major retailers are still selling this? The screen just goes black right before my eyes when im working on some documents and it won't turn back on no matter what i press.. im being forced to switch off/on main power in order to reinstate everything. It happened on so many occassions even if i leave the computer alone and it will just die by itself. Seriously? There are no solutions to this? im prepared to throw this away since i didnt even register the warranty

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    installed windows OS version?

     

    please report BIOS version too:

    windows logo key + r

    type

    msinfo32

     

    report BIOS DATE/Version string

    I'm not an Acer employee.
  • idunno
    idunno Member Posts: 3 New User

    Hi IronFly, thanks for your assistance. It is Windows 10 and I'm currently away from the computer for the next few days. Will come back with the rest of info by then. 

  • idunno
    idunno Member Posts: 3 New User

    Windows 10 Home

     

    American Megatrends Inc. R01-A2, 20 Jun 2016

     

    SMBIOS Version: 3.0

     

    BIOS Mode: UEFI

     

    Hardware Abstraction Layer: Version = "10.0.15063.0"

     

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this with your AIO connected to the web:

    windows logo key + x

    Device manager

    click on display adapter

    right click Intel display adapter

    choose to uninstall and tick to uninstall software if prompted

     

    reboot and let windows re-install the drivers

    check if it still blackouts, if so and you are still under warranty, give Acer support service a call

    I'm not an Acer employee.