Possible to retrive files from abdocs

billbond4
billbond4 Member Posts: 6 New User

Hi

 

My acer laptop got a malware virus.

I was using abdocs to backup my documents, but the virus encrypted the files.

Is it possible to retrive any data from the Acer Servers where my docs were stored?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer

    Hello,

     

    I would try to install abDocs on another computer and to log into the cloud.

    France
  • billbond4
    billbond4 Member Posts: 6 New User
    Thanks, I installed it on my phone and I got one document back,still lot missing
  • billbond4
    billbond4 Member Posts: 6 New User
    I'm hoping acer has backups that I can use
  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer

    Sorry I don't use it so fingers crossed!

    France
  • Ap2099
    Ap2099 Member Posts: 35 Troubleshooter

    If put your docs in the cloud, yes you can get them back. But I would not put anything back onto the computer untill you resolve the infection you have. And I have found BullGuard to be a VERY good help to prevent you from being infected.

  • billbond4
    billbond4 Member Posts: 6 New User
    I have the infection sorted on my laptop.
    But acer are saying they don't make backups of their cloud, so what's the point of their cloud solution?
  • billbond4
    billbond4 Member Posts: 6 New User
    I'm sure there has to be a sort of recycle bin in the cloud,but I can't get acer to confirm this
  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi billbond4,

     

    The file synchronized on abDocs is available for 30 days from the day it was modified. So the file is not available if it was modified and saved 30 days before. I am sorry for any inconvenience caused to you.

     

     

    Acer BYOC Apps Support

  • billbond4
    billbond4 Member Posts: 6 New User
    Thanks for the response.
    I see one file is available alright as it was modified recently.
    Still find it strange that their is no possibility of getting the other ones as they were stored in the cloud.