System does not recognize serial number

jay_yahoo
jay_yahoo Member Posts: 1 New User

I need help on a power button issue on an Aspire Switch 10 but the system does not recognize my serial number. Any suggestions on what I can do to get help? The unit will not turn on so I am trying to input the serial number printed on the label on the case but get the messsage

"That does not appear to be a valid serial number, please check the serial number on your computer and try again. If the serial is valid and you are still unable to continue, please "

 

The message just ends at this point

 

Thank you.

Answers

  • billsey
    billsey ACE Posts: 31,719 Trailblazer

    Verify that you are checking on the right site. They don't allow serial numbers from the UK on the USA site, for instance.

     

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