This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.

Topic

New User
Posts: 2

Aspire V5-552G-8409 freeze

[ Edited ]

Hello everyone!

 

My laptop freeze when i m connected to the internet(wi-fi, ethernet), i can't do anything, the screen freeze, mouse, ctr+alt+del doesn't work, i have a acer aspire v5-552G-8409 with windows 8 but when i'm not connected the freeze doesn't occur.

 

Can you help me please?

PS: i've updated all the drivers from Acer.com corresponding for my laptop but that don't change anything.

Overclocked Contributor
Posts: 772

Re: Aspire V5-552G-8409 freeze

have you try to reload the system back to factory? maybe some malware or virus or something mess it up?

New User
Posts: 1

Re: Aspire V5-552G-8409 freeze

Help, mine does the same thing. I've tried numerous things, but it still freezes. The most was 8 times in 4 hours.

Very aggravating.

New User
Posts: 1

Re: Aspire V5-552G-8409 freeze

i've been having the same problems, right out of the box. Staples replaced it. New one was running fine for about 3 months, same problem happening again!

New User
Posts: 2

Re: Aspire V5-552G-8409 freeze

Hi everyone! sorry for the late feedback, but i think i found a solution: I just disabled my ethernet device in device manager, since i haven't encountered any problems, no more freeze.

The only thing is now i have only the Wi-fi to connect on the internet, but i just get used to it.

 

New User
Posts: 1

Re: Aspire V5-552G-8409 freeze

[ Edited ]

Just wondering if anyone can verifty if diabling the ethernet device works for this issue. I too, am suffering from a locked up laptop, mostly when im downloading or installing something. Its like everytime i ask the hard disk drive to do a little work, it fails on me and locks up completely.

Service and Support Videos
Welcome, Guest
Not A Member? Register
Help

Join the forum discussions on our Predator line of products.

Member Highlight

Congratulations benton582! Benton’s participation in the Community has helped answer the questions of a lot of users. Thank you for being part of the Community!

Total messages published:146
Total Kudos received:9
Total written Solutions:3

Keep up the great work!

Mr. Fixit

Did you know?

Acer Community is also available in the following languages: