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Topic

Tinkerer
Posts: 5

Aspire V3-571G Serial number or SNID not valid

Hi Acer community,

 

After chatting with customer service and trying to find a solution but never did.  I decided I needed to contact the chat service again for another problem.

 

However this time Acer > Chat will not accept my SNID or Serial number.  I bought it like on 02-19-2013 and was able to chat before but all of a sudden I can't?

 

I bought my laptop from Amazon shipped in teh US, and i live in teh U.S

 

Please help,

 

trdmiller

Tinkerer
Posts: 5

Re: Aspire V3-571G Serial number or SNID not valid

Can any acer tech. help?

 

Thanks

ACE Pathfinder
Posts: 6,349

Re: Aspire V3-571G Serial number or SNID not valid

We can check the serial number or SNID for you, but if the unit is less than a month old, you should definately be able to contact support.

Important Links: Global Support Pages | Knowledge Base Articles
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Tinkerer
Posts: 5

Re: Aspire V3-571G Serial number or SNID not valid

[ Edited ]

SNID: [edited for privacy]

 

Please Check it.

ACE Pathfinder
Posts: 6,349

Re: Aspire V3-571G Serial number or SNID not valid

We verified the issue and have made corrective actions.

 

You should be able to use your SNID or Serial Number on the form again.

 

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

New User
Posts: 3

Re: Aspire V3-571G Serial number or SNID not valid

[ Edited ]

I have the same problem with my snid on my Aspire V3-571G. Is there any chance to check my serial number too, becouse i have same problems with my pc from when i bough it and its with 2 repairs for 4 months and still making problems and today i found that my serial number is not valid too. Thanks !

ACE Pathfinder
Posts: 6,349

Re: Aspire V3-571G Serial number or SNID not valid

Anettephy,

Where are you located in the world?

What URL are you using to check your serial?

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

New User
Posts: 3

Re: Aspire V3-571G Serial number or SNID not valid

Hello Acer-Tommy,
Thanks for helping me with my problem.
I`m located in Europe, Bulgaria. ( BG )

ACE Pathfinder
Posts: 6,349

Re: Aspire V3-571G Serial number or SNID not valid

and which URL are you attempting to use a serial number or SNID that is giving you an error or other message?

 

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

New User
Posts: 1

Re: Aspire V3-571G Serial number or SNID not valid

I Have the same problem. I also have an Acer V5-571G bought and using in Pakistan. Whenever I need Acer chat support, this is the response I get:

The serial number you have entered, NXM*****************00, does not appear to be valid. Please check the serial number, and try again.

It does the same with my SNID. Please help. I shifted from Lenovo to Acer expecting good support but experiencing otherwise. Please help.

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