I have purchased several used ACER products and have found them to be excellent products. However, I am EXTREMELY frustrated by the inability to get support for machines that are not new purchases. I CANNOT talk to anyone in chat, I CANNOT contact anyone by E-mail, and I am UNWILLING to PAY for telephone support. Does anyone know of a way to contact ACER in a manner that does NOT require an out of pocket expense. (by the way, I have searched the forums for a solution to my problem)
Welcome aboard, Rusty. Because laptop owners make changes, Acer is not able to provide support for used laptops. Providing that support would raise the cost of new machines. But we're willing to help you out if we can. If you're having a problem with a machine, give us the entire model number, along with an explanation of your problem, and we'll try to help.
I expect that I will be able to at least contact someone at Acer as long as I own an Acer product. If I have a problem I expect the courtesy of acknowledging my existence. I have thus far been unable to contact anyone at Acer. Your comment was not helpful.
08-30-201306:14 PM - last edited on 08-30-201308:24 PM by ElizabethS
Vince53 & padgett,
Thanks for your offer for assistance. The model number is NAV50. The following info is also provided:
PC Manufacturer: Acer Product Name: AO532h Serial Number: [edited to comply with guidelines] UUID: 4E80A413-1C23-DF11-9148-705AB641D63D
Motherboard Vendor: Acer Product Name: AO532h Version: V1.17 Serial Number: Base Board Serial Number
My problem is that I installed Puppy Linux on my machine and apparently wiped out the restore partition in the process. When I purchased the machine used, I did not receive a restore disk (I didn't even know there was such a thing). This has not been a problem, because I don't use Windows, but my wife now has a program that requires Windows. I have not been able to contact ACER to ask about a replacement or a download (I would be willing to pay for the replacement disc). I have looked at several other sites that claim to have the disc to purchase or to download, but I am hesitant to use these for fear of malware.
Does anyone know of a place to get a safe copy of the restore disc?
It's good to be an ACE team member! Several of our ACE team members are currently evaluating the Acer Aspire R 14. Getting your hands on new and innovative products like the R14 is just one of the benefits of being an ACE team member.
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