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09-22-2013 11:24 AM
My brand new Acer A1 810 will only charge the battery when the tablet is switched off so I am unable to use the tablet when it is charging. Anyone else know of this problem or is this some setting I need to turn on/off? Puzzled. Apart from that I am very happy with the A1 810. - Stu.
09-23-2013 08:13 PM
I have the exact same problem.
I have updated the OS.
I don't know why this problem appeared but it is very annoying.
I noticed that at the same time the connection between pc/laptop and my Acer stopped working.
It has to do with the usb driver/settings/control.
CAN ANYONE PLEASE HELP US!!!
Seems that I am not alone with this problem.
09-29-2013 07:32 PM
So it isn't just me then. I also updated the OS when promted to do a "system update" so it must have affected everybody else who has done this too. I'm surprised if Acer don't know about this and a working update hasn't been released? I have tried updating again but it seems this faulty version is the latest
09-29-2013 07:54 PM
Are you using the usb port to charge or a power pack? If the usb it is due to the low power output of usb. Some tablets will not charge from usb ports unless the unit is turned off.
If you are using a charger then I'd guess the charger is slightly under rated or bad.
If you are using chargers maybe others will let you know if your charger is bad.
Guessing here, you should be able to find a charger of same voltage with bit higher current rating and cure the problem if it is an under rated charger.
10-04-2013 01:47 PM
This is when it is plugged into the mains power with the usb mains charger but I don't think the charger is the problem as this has happened now twice on 2 x A1-810 tablets. Both tablets were charging fine until I accepted the system update. After the system update had installed, the tablet doesn't charge unless powered off and it no longer displays as a USB media device in windows. The first tablet I took back to Argos and they replaced it. At the time I never realised that the system update had caused this until the same thing happened when I accepted the update on the replacement tablet. I tried to download and re-install the USB driver from the Acer website but this would not run & install on the tablet, just said unrecognised format (even though it was off the Acer site and for the A1-810 model ???). The only thing I can think to do is to return the tablet to Argos AGAIN, get a replacement and then NOT install the system update. I am very very surprised that I can't find anything on the net about this as it has happened to me now TWICE so it MUST have affected many, if not ALL A1-810 users who have accepted the update.
10-11-2013 01:47 PM
Returned 2nd faulty tablet to Argos store but they didn't have anymore in stock, went to another Argos in the next town, got my 3rd replacement, took it home, plugged into the mains straight from the box, nothing! Switched on and tried to charge again, nothing.
Returned to store and got a refund.
Still can't believe I am the only person to have this problem 3 stimes in a row. Thanks for nothing Acer! Picking up my Samsung Galaxy Tab 3 instead today, might have to drop from a 7.9" to 7" screen but at least it will work.
12-12-2013 01:08 PM
I have the same problem . My A1 810 will only charge when turned off. I've spent ages looking for a setting I can change but after reading this it looks like it's being returned for a refund or replacement . Thanks
12-27-2013 11:49 AM
For some reason my tablet has started charging when turned on. Don't know if it received an update or not.
01-02-2014 01:59 PM
In the end I didn't want to drop to a smaller screen so I gave the A810 one last go and disabled system updates from the "settings" menu as soon as I got it out of the box. Had no problems since doing this although being unable to keep the device on the latest updates obviously isn't a fix, I can still use the tablet for what I need to do. Its a great tablet, same size/dimensions as the ipad mini, just a shame the andriod update breaks it.
Maybe whatever the problem was with updating to Andriod 4.2 will be fixed in Android 4.4 KitKat? Question is, do you want to risk it...
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