why was i not supplyed with a recovery media when i bought the computer

elton07
elton07 Member Posts: 1 New User

i bought an acer aspire 3690 with win home basic installed, i was told by the store to make a image of the hard drive which i did a few weeks ago the hard drive failed, and i bought a new one ,but when i tried to install the op system from my image i found that the image was not created, so now im left with a machine with no op  any ideas would be very handy  thank you 

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