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why does it say that the serial number is not eligible for warranty? I just bought my acer 2 days

New User

why does it say that the serial number is not eligible for warranty? I just bought my acer 2 days

Hi,

 

I purchased a latpop on January 16th, 2013.  I was just noticing an unusual loud sound, could be the fan. I have had several latpops and none of them are this loud.

 

So I was trying to chat with your support group, to find out the ocation of nearest authorized ACER support. When I entered my laptop's serial number, I get a message saying "The serial number you have entered,

[edited for privacy] , is not eligible for warranty support according to our available data."

 

Can anyone explain why I get that message?

 

Thanks,

Claudia   

4 REPLIES
ACE Pathfinder

Re: why does it say that the serial number is not eligible for warranty? I just bought my acer 2 day

It's likely that it is because the system, based on the serial number, is an Aspire 1551 which shipped in 2010.

 

The Aspire 1551 systems shipped with a one year warranty.

 

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New User

Re: why does it say that the serial number is not eligible for warranty? I just bought my acer 2 day

So what you are saying is eventhough I just bought there is no warranty on it becasue it was shipped in 2010? That makes no sense to me. Since I bought it new from a store. 

ACE Pathfinder

Re: why does it say that the serial number is not eligible for warranty? I just bought my acer 2 day

I'm telling you why the system is not allowing it.

 

I would suggest contacting email support and getting the system registered through them.

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Acer Crew

Re: why does it say that the serial number is not eligible for warranty? I just bought my acer 2 day

You can update your system warranty dates by providing a Proof of Purchase using our online application at

http://csapps.acer.com/pop.

Important Links: US Driver Downloads | Knowledge Base Articles | Service Locations
Remember to mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.