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New User
Posts: 1

usb ports not working

I have a Veriton M460 and all the usb ports have stopped working. Been told to use the master disc to reload windows, but can't do that without the use of the mouse and key board. HOW DO I GET THE USB PORTS WORKING AGAIN?
Supercomputer Wrangler
Posts: 1,323

Re: usb ports not working

Good day


You can either the PS2 mouse and keyboard and do a system restore to the last date the usb's worked. If its a software fault, you can reload the machine using your USB mouse and keyboard by following the below steps:


Note: These steps will return the system to the original factory installation including all factory installed drivers and applications. Back up all data prior to using this procedure.

  1. Plug in the AC adapter and battery.
  2. Turn the system on
  3. Immediately, press ALT on the keyboard and start tapping F10. Continue holding ALT and tapping F10 as the unit boots up.
  4. A screen stating "Starting Acer Erecovery" should appear. (Release ALT and stop tapping F10 at this point)
  5. There will be 4 options: 1. Restore system to factory default 2. Restore system from user backup 3. Restore system from cd/dvd 4. Exit




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