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my mouse pad for Aspire v5-471 is not working.

New User

my mouse pad for Aspire v5-471 is not working.

i have bought an aspire v5-471 for about a month but i found there's problem with the mouse pad that runs by Synaptics Pointing Device. I can still move the cursor using the external mouse but not with the mouse pad. I looked on the setting for the mouse and it said the device is working properly. So, i don't know what's wrong with it. Please help me ASAP. i don't want my dad knew that i'm having problem with this newly bought laptop. Thank you!