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eRecovery Management (v 8.0.6) stuck at 99%

New User

eRecovery Management (v 8.0.6) stuck at 99%

My Acer laptop (model unknown) seized up so I ran the eRecovery Management  program to restore to default. I let it do it's thing as I went to run some errands. I came back 4 hours later (because the program was still running the elapsed time) and the eRecovery was stuck on the last section of the last step (Updating system) at 99%. It's still like that after 2 hours. What can I do to either finish the process or fix my computer outside of the eRecovery Management program?

1 REPLY
Supercomputer Wrangler

Re: eRecovery Management (v 8.0.6) stuck at 99%

Good day

 

Do a hard shut down and switch the machine on again. It should work.

 

Regards,

Freeza