2013 Archives

[njcurveball]

That is good news Karen. Keep us updated on the replacement and how it works.

Good luck!

[karnett]

did you check the section under the cardboard?  1/2 is packaged in the cubby, as is a screen cleaner. 

[karnett]

I originally posted my frustration ~2 weeks ago....  

Here's my POSITIVE UPDATE: 

*  contacted Acer-Cory via PM and received prompt courteous escalations to Level 2 support.

*  Level 2 promptly sent a new replacement laptop (SSID 320) which I received yesterday. 

*  At Home Wi-Fi response (approx 3mbps) is not as fabulous as my 3yr old Dell & Lenovo (8-10)

*  At Work close to a repeater this unit is averaging 25   

   (with highs of 98 near the Tech Dept service repeaters! and lows of 12 in the cubicle farm... as good as other systems)

Summary - I'm officially thrilled with both the quick support I was provided, and the functionality of the machine. 

I'll continue to monitor the wi-fi response time... but as of right now I think I have a laptop I can enjoy working with and using!  

[PGL]

Does anybody else has the problem that the Wifi shuts down if you insert an USB.3-Stick or USB.3-Harddrive in the second USB.3-Port?

After I got my R7 back from Wifi-repair I first thougt it is okay, but it really allways crashs if I use the back USB.3 with an USB.3 device (USB.2 is no problem)...

Don't know what causes this, but Acer got me to send my R7 again back to the repair center :-(

I'm starting to get quite frustrated with Acer, especially because the support is not very comfortable. It takes a lot of time or luck to get help!

[Frankie]

not really !!! never heard of someone with this problem ..... Am getting my new unit from acer next week !!! Hope its work fine !!! ill keep u up with the news

[margeplas]

Has anyone tried to visit acer.com (us) today?   Site seems to be down right now.

I've been checking on the repair status of my brand new replacement R7 that had to go back for 'repairs'.  It has been there since Wednesday.  FYI, don't expect a 2 day turn around for repairs.

[Mdavidp]

Went into another BB and Mistakenly purchased machine with Ser# 320. I thought it said 330.
Anyway when I got home I decised Not to open it. This is the third machine I bought. I called Acer service. They wanted me to send it in for Repair. I politely said goodbye to service rep and am going to take this unopened box back to BB.
I give up! I will not be buying any more of these. To many hassles! But good luck to all you guys!
Mike P, Ct., USA

[phileyoung]

As a follow up (which I totally forgot to do last week), I received my replacement laptop  from Acer. The internet speeds now finally exceed what I get on my iPhone 5's wireless connection everywhere in my house!

To anyone having issues:

Call Acer Support. Tell your story to a level 1 tech, if they go through the usual send us your laptop to repair or driver/BIOS updates then ask to speak to a level 2 tech.

The level 2 techs should know what is going on. If your machine is suffering the same problems many of ours have, then they will send you a replacement. Keep in mind that you'll either have to send your defective one in first OR put a charge on your credit card to hold the cost of the new machine which they will drop off after you ship your old laptop back to them. They will pay for everything! You just need to have a credit card available if you don't want to be without a computer for a few days.

It was quick and easy. They even called to follow up with me and my satisfaction with the new machine.

Thanks to everyone in the thread that helped out.

P.S.  If you can't make headway with a level 2 tech or you can't get to one. Talk to Acer-Cory on this forum. He can help. 

[TrueBlue7_77]

You will all love this story

This is hard to believe

I have been away a few days because of having no PC

The WIFI  is a major issue. I decided I could live with the USB adaptor until they come up with a fix

Especially since everything else was working good.

Fortunately I bought the insurance at best buy

A few days ago I noticed my screen was flickering a little and it stopped

I left my oppice and went to the kitchen to eat

When I came back to the office the screen on my PC was flickering on and off

and I couldnt do anything to stop  it. Then my worse nightmare occured. My PC went off

When I rebooted it wouldnt start. I couldnt recover it. Nothing worked. This made the WIFI seem

like a very small issue .

So I called Acer Tech supportonly to be told it was a hardware issue and it needed to

be repaired. He also told me that it would take 2-3 weeks.

I told him about this forum and how others replaced their PCs

He told me He could not do that. I was on the phone for an hour

He told me I could call bsck and maybe their would be a TEH 2 suoort person

Then I remembered The Geek Squad and my extended coverage

Went to best buy and the service mgr said the harddrive went and a few other things

and He exchanged it for a new one even though I am beyond my 14 days

I went home and would have to go through the agonizing time of setting the PC up again

and since I lost everything it was a big headache

When I got home for the unpackaging I set my new shiny PC on my desk

and it wobbled . It would not sit flat on the table. It was awful and then when I opened it the wobble changed sides

Now I am praying asking God why?

I was so upset I think I was paralyzed. My wife went back to bes buy again

and they gave her another one. I set it up and I got 0.75  for the WIFI

I put the adator in and it went up to 20

Then I noticed how hot it was running and the fan running constantly

YIKES     I am so glad I have the Geek Squad

Fix or replace  for a year and I dont have to call Acer

I am very pleased with The service BB gives

Now I have decide wether to get PC #4

Can anyone top this story  I have never had anything like this happen

Isnt this fun

Keep Smiling

Keep Praying

God Bless You All

TB

[Völki]

I also had bad wifi-connection, and after calling acer-support in germany, i sent my r7 to be repaired (at their cost). Got it back after 1 1/2 weeks, and now it seems to work. According to repair report they changed a defectt ram-module, installed a "r7.kit", and did a bios update. Now i get constant 35mbit/s with internal wifi (still a little slower than external usb-stick with 50 mbit/s, but ok for me). Unfortunately, the included bluetooth-mouse still doesnt connect, but beside of that, im happy now..