2013 Archives

[njcurveball]

I guess the Geek Squad never heard of Google. Teach them how to use and type in "Acer R7 bad WIFI".

It will be a learning experience for them for sure.

[DISMAYEDUK]

Hi all

 Fyi I have an email from acer statid that the problem has been fixed for snid 328....and upwards

I had initially bought one snid 320... and it was a lemon...eventually after sending it back twice got a full refund.

My daughter has now bought one snid 330, and she advises me its fine.

I appreciate I have posted this information before, but it may be useful to new visitors.

It seems that the blue dot designates refurbished machines

[mazen]

I'm happy for you, i just received my R7 that has snid 330xxxxx and there is no lag. disconnection or slow in the wifi.

It is realy a piece of art this ultrabook. im lovin it.

BTW, anyone knows where to buy acer cable to connect the ethernet?

thanks in advance

[brek]

I got tired of waffling and picked one of these up from Best Buy on saturday. First windows computer in over 10 years. It didn't take long to remind me why I stopped using windows in the first place. So many minor annoyances. That being said, I still think touchscreens are the way to go, and the R7 is designed and built incredibly.

Well... except for the wifi. I've got SNID 318 and the wifi is not very good. The first day it worked "ok" and would pretty consistently give me 5 down and 5 up (much less than everything else in my house, but still usuable). Now I'm pretty much always hovering around 3 down and 1 up... which is not very usable.

[Karendanaher]

Hi everyone! Okay so I bought my r7 today and got it home and have been having the same issue as everyone else. I can only connect to Internet and stay connected if I'm sitting on top of my router. I called the support line as per Cory and the guy was quite rude and told me that they couldn't take it back and that I had to bring it back to Best Buy. I explained the forum and I explained Cory but still nothing. I then got on a chat and was assured that it would be fixed with the bios update. Still nothing. Not sure how I get to level two support that may have been my problem I think I was only at level one. Any suggestions on how to get to level two? And if there is a phone number that any of you have had success with please share.

[BBGunWB]

Just bring it back to BB and wait for new shipments.  Practice patience. 

BB

[BBGunWB]

I loved this thing so much, I've been to three other best buys in my area, all are SNID's of 319, 320 or 321.    two more to go, but I'm betting they got all of them off the same container ship and i'm SOL for getting one with an SNID of 328 or greater unless I wait another month or three.  Ah well.

Hell, maybe I'll simply wait for the haswell/pen version.

BB

[Karendanaher]

If people are having success with sending them back with a two day turn around time I'd rather go that route than bringing it back to best buy.

[Mayyuval]

hey guys

so im checking out the new r7 i picked up today with SNID starts with 33.

on the same floor in a room next to the router it gave me like 20 mgbs.

now i went upstairs one floor and it actually gives me 49 mgbs which is very good for me.

i went to to the top floor while the router is on the basment, and there the connection was like 5 mgbs,

i dont know hou about you, but for me i think its more than fine , for a student..

so i guess im good gladly

[Karendanaher]

Update.  I sent cory a PM late last night asking for a Level 2 rep to call me.  10:00 am this morning I had a call from the very helpful Charles and they are shipping me a replacement, I should have it in two days.  I'll keep you all updated on the outcome. 

kd