2013 Archives

[njcurveball]

Go into Device Manager and look up what was changed. Your mention of the Broadcom Adapter was very misleading. That has not changed. If you find out what was changed to make this work, you would be light years ahead of Acer and help out the entire community.

Many of us tried the Windows Update route. Personally I did all of the updates as recently as last Thursday. It included what you are mentioning here and I still had issues with the WIFI.

[njcurveball]

It also would be helpful here if you do a distance test and report what speed you are getting at different distances from the router.

Thanks.

[Acer-Cory · Accepted solution]

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Acer-Cory wrote:

We’ve been monitoring the complaints received regarding the wireless capabilities in the R7-571 for some time now and recognize that while it is affecting a small percentage of units, we want to address this immediately. We’re very proud of the technology showcased with the R7-571 and disappointed to see that some users who purchased it are experiencing issues with their wireless connectivity. Our Service Teams around the world are available to assist and we are committed to resolving this issue quickly and efficiently. If you are experiencing wireless connectivity issues that limit the throughput or the wireless range at which you are able to stay connected, please contact your local service team who will be able to work with you toward a resolution.

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I've selected my original message on this issue as the accepted solution for this thread. It is becoming increasingly difficult for new readers to find the information that would be useful to them in resolving this issue, and there is a lot of traffic and misinformation on this thread. I feel it is important to point those who are not willing to read the entire thread in the right direction.  It does not mean that the conversation cannot continue in this thread, but it is the appropriate solution provided by Acer.

Here are several users who have received help through our support teams and come back to provide updates in the last couple of weeks since I made this quoted post. I hope we continue to see more good reviews from those who have taken the time to contact our support teams and let them offer assistance.

karnett

bengalvfan

MusicNeverSleep

BlueCrab

MarkSmith

Twelvetone

mlindstrom

dereko

Pbert   Post #2

[njcurveball]

So basically the only solution is to send it back to Acer, correct? And pay for your own insurance, correct?

[njcurveball]

Who is Pbert? Link does not work for that user.

[Acer-Cory]

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njcurveball wrote:

So basically the only solution is to send it back to Acer, correct? And pay for your own insurance, correct?

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That is not a correct assumption. I can't provide specifics for each region, but contact them and ask.

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njcurveball wrote:

Who is Pbert? Link does not work for that user.

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I've corrected the link.

[njcurveball]

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AcerCory wrote :

That is not a correct assumption. I can't provide specifics for each region, but contact them and ask.

That is basically what everyone in the United States has been told, if ther is something different you sure are not saying anything about it.

If you feel Acer support is helping Users by taking this non commital stance and forcing customers to ship new laptops back to get used ones, you may want to rethink that.

[Acer-Cory]

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njcurveball wrote:

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AcerCory wrote :

That is not a correct assumption. I can't provide specifics for each region, but contact them and ask.

That is basically what everyone in the United States has been told, if ther is something different you sure are not saying anything about it.

If you feel Acer support is helping Users by taking this non commital stance and forcing customers to ship new laptops back to get used ones, you may want to rethink that.

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Who's been offered a used R7 replacement?

[TrueBlue7_77]

Same Old Same OLD

Those updates  are ancient history

No fix yet

Im still getting a solid 30 with my usb adaptor

This thingee works perfectly

Many of us have tried the tech support way

and it just doesnt work

This is not a small  limited problem

Everyone that gets one has the same problem

Many people are just naive and thinks it works this way

Im thinkin the only fix might be a new device

I still say this big ole heavy aluminum body has something to do with it

Acer were still waitin for a fix

As long as you stay in the same room this thing works fine

I do like this strange device

Windows 8 is getting easier and  is part of the problem too

If they knew the problem

wouldnt be easy just to tell us

Its a secret

TB

[WantWorkingR7]

So Acer-Cory,

The "solution" from those you mentioned is to return the unit to Acer and receive a replacement?
I think the reason so many are frustrated is the desire to not go through that process.
You already know this, because I sent you a PM (as you stated on this thread to do) but I received no response.
I purchased my R7 from Best Buy over a month ago and returned it to them before knowing of your "solution".

My dilemma now is whether I really want to go back to Best Buy, purchase another computer, and send it to Acer, and wait for a replacement. This is bogus, sorry.

Acer should drop the price on Acer's website to match Best Buy and then we can apparently feel comfortable to only have to procure ONE unit - which I would say is pretty normal, esp. compared to the "solution" that Acer is offering.

Believe me, if there were ANY other company offering anything close to this unit I'd be long gone. Acer better hope no one does offer something soon.

Thank you.